Tailored in-house training in management, leadership, sales, interpersonal and communication skills, accredited by the Institute of Leadership and Management Tailored in-house training in management, leadership, sales, interpersonal and communication skills, accredited by the Institute of Leadership and Management
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Tailored in-house training in management, leadership, sales, interpersonal and communication skills, accredited by the Institute of Leadership and Management
Find course  
 
Assertiveness Skills Duration: 1 day Participants: up to 12
 

This course is aimed at developing a range of skills and techniques to enable delegates to identify and use appropriate assertive behaviour in the workplace.
 
The objectives of the course are:
   
 
a) To define assertive, aggressive and passive behaviour
b) To draw up a list of techniques and tactics for effective assertiveness
C) To be able to apply these techniques and tactics in the workplace
   
Course Outline:
   
 

Defining assertiveness
 
  - win/win
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the benefits of behaving assertively
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alternatives to assertiveness
 

Dealing with difficult situations
 
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techniques to use

  - handling difficult people
  - saying no!
 

Types of assertiveness
 
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six ways of behaving assertively

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handling conflict situations positively

   
Interested in this course?
Complete our online enquiry form
Call or e-mail us today
 
   

 

 
   
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To discuss your training needs, contact us now...
 
  01932 821919
 
  Enquiry form
Tailored in-house training in management, leadership, sales, interpersonal and communication skills, accredited by the Institute of Leadership and Management
  Total Integrated People Solutions
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