This course is aimed at developing the skills and techniques required when communicating in writing in the form of instructions or verbally in the form of a presentation.
The objectives of the course are:
a)
To describe the principles of effective communication
b)
To develop techniques and skills aimed at improving performance
C)
To be able to apply these skills and techniques in daily activities
Course Outline:
Effective communication, instructional techinques
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the stages involved, the skills required
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the structure of effective instructions
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the sequence of ideas
Written Communication
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clear objectives
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logical sequence
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straightforward style
Presenting information verbally
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effective body language
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holding attention and keeping control
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summarising and handling questions, delivery and feedback