This course is aimed at developing a range of influencing and persuading skills to enable delegates to become more effective in a variety of work related situations.
The objectives of the course are:
a)
To describe the elements of the influencing and persuading process
b)
To develop techniques and skills aimed at improving performance
C)
To be able to apply these skills and techniques in a wide range of situations
Course Outline:
What is influencing and persuading?
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the stages involved
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the skills required to influence and persuade effectively
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the ILEG inventory (incentive, logic, empathy and group)
Using the influencing and persuading framework
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preparing your case
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the 4Ps (position, problems, possibilities and proposal) and PROEP
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anticipating problems and developing acceptable solutions
Using influencing and persuading skills and techniques