This course is aimed at equipping delegates with the knowledge and skills required for the successful application of their organisation’s discipline procedures within their existing roles.
The objectives of the course are:
a)
To demonstrate a practical knowledge of discipline procedures
b)
To develop interviewing skills for handling disciplinary situations
C)
To practice these skills in a training environment
Course Outline:
Discipline in the workplace
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the meaning and context of discipline
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praising and reprimanding
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applying the rules
-
know your own disciplinary procedure and code
Interview Skills
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communication and assertiveness skills
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techniques for conducting a disciplinary interview