Tailored in-house training in management, leadership, sales, interpersonal and communication skills, accredited by the Institute of Leadership and Management Tailored in-house training in management, leadership, sales, interpersonal and communication skills, accredited by the Institute of Leadership and Management
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Tailored in-house training in management, leadership, sales, interpersonal and communication skills, accredited by the Institute of Leadership and Management
Find course  
 
Grievance Handling Duration: 1 day Participants: up to 12
 

This course is aimed at equipping delegates with the knowledge and skills required for the successful application of their organisation’s grievance procedures within their existing roles.
 
The objectives of the course are:
   
 
a) To demonstrate a practical knowledge of grievance procedures
b) To develop a skills for handling grievance situations
C) To develop a range of problem solving techniques
   
Course Outline:
   
 

Skills required for grievance handling
 
  - interpersonal skills
  - listening skills
  - interviewing skills
  - non-verbal communication
 

Grievance procedures
 
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knowing your own procedures

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techniques for conducting a grievance interview

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Problem Solving Techniques

 
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applying the techniques and procedures

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grievance case studies

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assessing individual performance

   
Interested in this course?
Complete our online enquiry form
Call or e-mail us today
 
   

 

 
   
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   Food Hygiene
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   Health & Safety
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   Management
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   Sales & Marketing
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   Interpersonal Skills
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   Health & Social Care
To discuss your training needs, contact us now...
 
  01932 821919
 
  Enquiry form
Tailored in-house training in management, leadership, sales, interpersonal and communication skills, accredited by the Institute of Leadership and Management
  Total Integrated People Solutions
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